Contact us
For all new enquiries and to hear how we can help you to make a difference please email info@nhmscotland.co.uk or sign up here.
Monday to Friday: 9:30 – 19:00
Saturday and Sunday: 10:00 – 18:00
New Homes Mortgage Scotland
Unit 10
Stirling Business Centre
Wellgreen
Stirling
FK8 2DZ
The New Homes Group
Plaza Suite
Stanway Retail Park
Peartree Road
Colchester
Essex, CO3 0JS
The New Homes Group
Our Complaints Procedure
For Mortgages TNHG Customer Complaints Procedure
If your Mortgage Service complaint is not dealt with to your satisfaction or we do not issue you with a Final Response within eight weeks, you may refer it to the Financial Ombudsman Service.
The Financial Ombudsman Service provides a free and independent service for consumers, and can be contacted at:
The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR
Phone: 0800 023 4567
www.financial-ombudsman.org.uk
Under EU regulation, from 15th February 2016, for products and services bought online you have the right to refer any complaint to the Online Dispute Resolution platform (ODR) who can put you in touch with the right body to help resolve your complaint. The ODR will still refer you to the Financial Ombudsman Service as the alternative dispute resolution body. The Financial Ombudsman Service will refer you back to our complaints process unless you’ve already been through this. So you might prefer to go straight to the Financial Ombudsman Service after you’ve been through our complaints process. If you decide to use the ODR platform, when you complete the form online please include the following e-mail address as our contact point: CustomerRelations@tnhg.co.uk
Location
New Homes Mortgage Scotland
Unit 10
Stirling Business Centre Wellgreen
Stirling
FK8 2DZ
NHMS is proud to support EACH and Funding Neuro
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WE DO NOT CHARGE A FEE FOR OUR SERVICES.
MORTGAGES ARE SUBJECT TO STATUS, VALUATION AND LENDER CRITERIA AND ARE NOT AVAILABLE TO PERSONS UNDER THE AGE OF 18
YOUR HOME OR PROPERTY MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE. YOU MAY HAVE TO PAY AN EARLY REPAYMENT CHARGE TO YOUR EXISTING LENDER IF YOU RE-MORTGAGE.
New Homes Mortgage Scotland is a trading name of The New Homes Group Limited which is registered in England and Wales under company number 2509770, Registered Office is Cumbria House, 16-20 Hockliffe Street, Leighton Buzzard, Bedfordshire, LU7 1GN. VAT Registration Number is 500 2481 05.
For activities relating to regulated mortgages and non-investment insurance contracts, The New Homes Group Limited is an appointed representative of Connells Limited which is authorised and regulated by the Financial Conduct Authority. Connells Limited’s Financial Services Register number is 302221.
Location
New Homes Mortgage Scotland
Unit 10
Stirling Business Centre Wellgreen
Stirling
FK8 2DZ
01786 451234
info@nhmscotland.co.uk