Get in touch

Talking to us is easy.
Call today on 01786 451234


Opening hours are:

Monday - Friday – 9am - 6pm
Saturday – Sunday – 10am - 6pm

Contact us

For all new enquiries and to hear how we can help you to make a difference please email info@nhmscotland.co.uk or sign up here.

 

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New Homes Mortgage Scotland

Head office

Unit 10
Stirling Business Centre
Wellgreen
Stirling
FK8 2DZ

t: 01786 451234

e: info@nhmscotland.co.uk

The New Homes Group

Head Office

Plaza Suite
Stanway Retail Park
Peartree Road
Colchester
Essex, CO3 0JS

e: info@tnhg.co.uk

The New Homes Group

Finance & Accounts
e: accountsteam@tnhg.co.uk

Our Complaints Procedure

For Mortgages   TNHG Customer Complaints Procedure

If your Mortgage Service complaint is not dealt with to your satisfaction or we do not issue you with a Final Response within eight weeks, you may refer it to the Financial Ombudsman Service.

The Financial Ombudsman Service provides a free and independent service for consumers, and can be contacted at:

The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR
Phone: 0800 023 4567
www.financial-ombudsman.org.uk

Under EU regulation, from 15th February 2016, for products and services bought online you have the right to refer any complaint to the Online Dispute Resolution platform (ODR) who can put you in touch with the right body to help resolve your complaint.  The ODR will still refer you to the Financial Ombudsman Service as the alternative dispute resolution body. The Financial Ombudsman Service will refer you back to our complaints process unless you’ve already been through this. So you might prefer to go straight to the Financial Ombudsman Service after you’ve been through our complaints process. If you decide to use the ODR platform, when you complete the form online please include the following e-mail address as our contact point: CustomerRelations@tnhg.co.uk

Get the latest updates.

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01786 451234